Basic Troubleshooting

If you come across any errors or if a feature isn't working as expected in Taxaroo, let's start with these basic troubleshooting steps. They should assist us in identifying the issue and finding a solution.

Hard Refresh in Any Browser

A hard refresh clears your browser cache for a specific page, which forces it to load the most recent version of that page. This could include new scripts, styles or features.

Important: Clicking the "Refresh" arrow on your browser address bar is not a hard refresh. Here's how you can clear your cache through a hard refresh on any browser:

Covered here:

• Google Chrome
• Firefox
• Safari (Mac)
• Internet Explorer/Microsoft Edge (Windows)

Google Chrome

• Windows users: hold down Ctrl and then press F5 on your keyboard
• Mac users: hold down Cmd and Shift and then press R on your keyboard

Firefox

• For Windows users: hold down Ctrl and then press F5 on your keyboard
• Mac users: hold down  Cmd and  Shift and then press R on your keyboard

Safari (Mac)

• Go to Safari > Empty Cache, or hit Opt + Cmd + E
• To refresh, click the refresh button on the address bar or press Cmd + R

Internet Explorer/Microsoft Edge (Windows)

• Hold down Ctrl and then press F5 on your keyboard