General Troubleshooting
If you come across any errors or if a feature isn't working as expected in Taxaroo, let's start with these basic troubleshooting steps. They should assist us in identifying the issue and finding a solution.
Hard Refresh in Any Browser
A hard refresh clears your browser cache for a specific page, which forces it to load the most recent version of that page. This could include new scripts, styles or features.
Important: Clicking the "Refresh" arrow on your browser address bar is not a hard refresh. Here's how you can clear your cache through a hard refresh on any browser:
Covered here:
Google Chrome
- Windows users: hold down Ctrl and then press F5 on your keyboard
- Mac users: hold down Cmd and Shift and then press R on your keyboard
Firefox
- For Windows users: hold down Ctrl and then press F5 on your keyboard
- Mac users: hold down Cmd and Shift and then press R on your keyboard
Safari (Mac)
- Go to Safari > Empty Cache, or hit Opt + Cmd + E
- To refresh, click the refresh button on the address bar or press Cmd + R
Internet Explorer/Microsoft Edge (Windows)
- Hold down Ctrl and then press F5 on your keyboard